Quick answers and guides to the most common everyday questions from window and door manufacturers and fitters.

What are your opening hours?

Our offices are open Monday - Thursday 8am - 5pm and Friday 8am - 4pm.

Do you fabricate or install doors?

No, we supply the door hardware including electromechanical door lock, associated components and access control to door fabricators. If you wish to purchase a door featuring any of the SmartSecure hardware, then please let us know and we can put you in touch with one of our recommended fabricators.

How do I place an order for tools from Carl F direct?

Orders can be placed through the Carl F direct ecommerce website with secure Barclays ePDQ payment.

Alternatively you can call our sales office on 01733 393330 to place and pay for your order over the phone.

If you hold a credit account with Carl F Groupco, you may also add Carl F direct items to your usual hardware orders.

How do I check the details of a product?

If you can't find the product information you require on our website, please get in touch by completing the enquiry form below and we'll confirm the details as soon as possible.

Please be aware that we are open Monday - Thursday 08:00 - 16:30 and Friday 08:00 - 16:00 and we're closed on Bank Holidays.

Queries sent outside of these hours will be dealt with when the office opens on the next working day.

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