Customer Services

Our dedicated sales, technical, and distribution teams are committed to providing a premium service.

Customer Services

At Carl F direct, customer support is integral to our business structure. We know that our customers are at the heart of our business, and we aim to always provide the highest level of service, from initial contact, through to post-sale service and support.

Our skilled sales, distribution, and technical teams are available to offer expert advice and support, quickly and efficiently. We aim to provide each customer with guidance that exceeds their expectations, every step of the way.

Browse our FAQs below, or get in touch with one of our experts.

Our Brands

Carl F Groupco Logo
Smart Secure Logo
Carl F Direct Logo

Carl F Groupco

Carl F Groupco have been providing the UK fenestration industry with an extensive range of premium quality window and door hardware components for decades.

About Carl F Groupco

Smart Secure

SmartSecure electronic multipoint door locking systems and smart access control technology ensure functionality, durability, and security, paving the way to modern, stress-free living.

About Smart Secure

Carl F Direct

Carl F direct, a direct mail and e-commerce business, specialises in and supplies trade tools and consumables directly to the window and door fitting industry.

About Carl F Direct

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Keep In Touch

Contact us for more information on our products, services, and support. Stay up to date with our latest hardware news and connect with our team on Twitter and LinkedIn.