FAQs

Quick answers and guides to the most common everyday day questions from window and door manufactures and fitters.

Do I have to order a standard FUHR multitronic 881 kit?

We supply the multitronic as a kit as standard, this will be suitable for most door solutions. However, should you have specific electronic lock requirements, please speak with us as we can customise your door lock package based on your needs or for a bespoke project.

How can I ensure my FUHR 881 is working correctly?

Step 1 Remove the magnet from the frame

Step 2 Close the door until the tappets on the hinge side touch the contact plate (don't fully close the door)

Step 3 Place the magnet against the small circule within the magnet part of the door lock

Step 4 If the hook locking points extend, then the lock is working correctly.

Do you fabricate or install doors?

No, we supply the door hardware including electromechanical door lock, associated components and access control to door fabricators. If you wish to purchase a door featuring any of the SmartSecure hardware, then please let us know and we can put you in touch with one of our recommended fabricators.

What are your opening hours?

Our offices are open Monday - Thursday 8am - 5pm and Friday 8am - 4pm.

How do I order from SmartSecure?

Ordering from SmartSecure is easy, simply call 01733 393330 to speak to one of our dedicated sales team or email sales@smartsecure.co.uk A member of our team will work through your requirements to ensure that we offer you the best door lock and access control solution for your project.

Can I integrate intercom systems?

Yes, multiple third party products can be integrated into the 881 SmartSecure solution. For example, Intercoms, fire alarms systems and door operators, as well as other products, can be plugged directly into the control unit and work with the lock. Not only that, you can also integrate other access control solutions to operate the door lock – we haven’t found one yet that isn’t compatible.

Does ‘SmartConnect easy’ have access rights?

With SmartConnect easy you can manage multiple users and allocate specific times that they can enter. The system also logs an audit trail to report on who accesses the property at what time.

How difficult is it to set up biometric recognition and is it very time consuming to do this?

It is not difficult at all to set this up, despite the advanced nature of the solution it is a simple process. We provide installation manuals for all SmartSecure’s access control solutions backed by technical support if required. A family of four people can be programmed into the scanner within around just 5 - 10 minutes.

What if I forget my code?

You will always be able to get into your home with your mechanical override key and, once you are in, you can re-program the keypad to a new code.

What if I lose my fob?

The control unit on the 881 can be reset. Lost fobs will no longer work and replacement fobs can be programmed onto the control unit. This is a major advancement over the traditional key.

New or replacement user fobs can be ordered from us at any time.

What happens in a power cut or if the power glitches?

The lock is designed to be fail secure from the outside and fail safe from the inside. In the event of a power failure you can always get into the building with a mechanical key and always leave safely using a lever handle – this provides the best of both worlds.

Are the door lock and access control components complicated to install?

The solution provided by SmartSecure is easy to install and comprehensive assistance is available throughout the process. The lock requires just four additional routings compared to a standard multipoint lock, this allows the transformer and cabling to be fully concealed into the frame. If any assistance is needed, we are on hand to support – as with all our hardware products, comprehensive service and technical assistance is readily available.

Is the access control technology proven?

Yes the rolling code radio technology that is central to SmartSecure has long been adopted by car manufacturers and WLAN ‘Smart’ technology, that has been used in homes for many years, is a tried and tested solution.

What devices are compatible with the SmartConnect easy app?

The SmartConnect easy app is currently compatible with iOS and Android phones.

Is there a guarantee with the multitronic 881?

Yes, the multitronic has a 10 year mechanical guarantee on the door lock and 1 year guarantee on any electrical components.

How do I fit the multitronic 881?

Fitting has been made simple, with pre-assembled plug-in connectors, this really is a plug and play electronic lock solution. Full installation and maintenance guides are supplied with every order, bespoke to your door profile and the access control options selected, even including profile specific cut-out templates. We are of course on hand should you have any technical issues and can provide full, comprehensive training.

Can I use the multitronic for commercial applications?

Yes, the hardware is fully tested and accredited and can be used on any door profile system including aluminium, composite, PVC or timber. Panic and emergency exit configurations are available to meet EN 179 or EN 1125 - please let us know on ordering if you need your door to comply with these standards. The system can be fully integrated into existing alarm systems or building management systems, please let us know you full specifications.

Can I use the multitronic 881 door lock with existing building management systems?

Yes, the multi-functional control unit is pre-configured for a range of system requirements and degrees of complexity. Inputs and outputs are available for access control systems, intercom, building management, tamper signals for alarms, automatic door openers and more. To discuss your specific project requirements please get in touch.

Do I have to use FUHR access control systems as I currently install another brand?

The FUHR multitronic range offers a comprehensive range of access control options including biometric, radio controlled and smart phone systems. However, we understand that not every application will require the same solution. The multi-functional control unit is designed to allow for almost any access control system to be fitted, we have not yet found one that is not compatible.

If you do want to source your own access control, all we ask it that you send us the technical details so that we can check that it will work before you order.

What is a Eurogroove?

A Eurogroove is an industry standard feature on most PVCu, aluminium and timber door and window profiles, where the locking devices are fitted.

A Eurogroove is the groove in the profile in which multipoint locks and espagnolettes are fitted. This is always 16mm for PVC, but can be 20mm in Timber.

 

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How do I pair Yale L1 Conexis with my smart phone?

You should only pair one smart phone with the lock. You will then be able to send mobile keys to other smart phones using the Yale lock app.

Download the app for iPhone or Android. Create an account and follow the onscreen instructions.

Create an account and 'Add a New Lock'. Follow the video guide on how to use.

 

 

What are the SmartSecure access control options?

The SmartSecure access control options available from Carl F Groupco are:

  • Finger print scanner
  • SmartTouch (which can be built into a lever handle)
  • Keypad
  • SmartConnect
What is PAS 24?

PAS 24 is an enhanced security performance test for door assembly requirements,  every component used within the door set tested must comply to the relevant British Standard for that component.

PAS 24 includes several security tests, such as:

  • Manual intervention
  • Mechanical loading
  • Hard and soft body impact

An example of the intensity of the testing, the mechanical loading tests subjects the door set to 4.5Kn of pressure, the equivalent of approximately 45 times the pressure used to tighten a car wheel nut.

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