Carl F Groupco appointments support service strategy

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Hailey Melisi and Stephen Lee have joined Carl F Groupco’s internal sales team. Working as Sales Co-ordinators for the hardware distributor they assist in the company’s focus on the provision of tailored support. With previous experience in customer service roles, Hailey and Stephen have received extensive training in product and procedures to provide comprehensive advice and contribute to the company’s On Time In Full delivery commitment.

The new recruits work alongside Regional Sales Managers (RSMs). Hailey assists Matt Brown, Carl F Groupco’s RSM for the Midlands and the East. Stephen supports Andrew Price the RSM for South England and South Wales. Working in partnership with RSMs ensures that trained personnel who are au fait with the customers’ buying history and product needs are always available to help with enquiries: this is an evolution of Carl F Groupco’s sales ‘back up system’ that has successfully been in place for over a decade.  

The role for Hailey and Stephen extends beyond telephone sales and support: their responsibilities include interpreting sales reports and providing quotations. Product training has included SmartSecure, the company’s innovative electronic locking and access control brand that is at the forefront of the Smart revolution in the hardware industry.

The sales teams are supported internally by Regional Team Leader Nathalie McKee who has worked for Carl F Groupco for almost ten years.